How to Manage Your Membership Online

Register access to manage your membership online by clicking the link here or visiting our website hang5carwash.com.au.

Once registered, you will have the ability to:

• • Manage and add additional cars
  • Update your Credit Card or Failed payment
  • Upgrade/Downgrade your Plan
  • Suspend Payments
  • Cancel Membership
  • Reactivate Membership

Account Registration Details

1. Click on the "Manage Membership" tab located at the top right of the page.
   • Click on the tab "Register Here".
   
2. Follow the prompts to set up your account access:
   • Enter your Email Address
   • Enter your Licence Plate
   • Enter the Last 4 digits of the Credit Card

   IMPORTANT NOTICE: (Please refer to your purchase receipt for the correct details).
   When using contactless payment methods (such as mobile payWave or payWave by card), the last four digits will differ from those on your physical card. This is known as a digital card number. To verify, please check the last four digits in your banking or mobile payment app.

3. Go to your email account.
   • You will receive an email with a link. Click on the link.
   • Fill out the required details and create a password.
   • You can now log in and manage your plan.
   • Login here
4. Click on the "Login" tab.
   • Enter your Email Address.
   • Enter the Password you created.
   • Congratulations! You have access.
   

Add each family members car to your membership account for only $25 per month (per vehicle).

Additional vehicles can only be added to a monthly plan account.

Follow these steps:

1. Log in to Your Membership Account
   • Access your account through our website here or the portal here.
2. Navigate to "Manage Tags"
   • Once logged in, click on the "Manage Tags" option in the menu.
   
3. Scroll to "Additional Member Purchase"
   • Scroll down the page until you see the "Additional Member Purchase" section.
4. Activate the Additional Vehicle Option
   • Look for the red "No" button.
   • Click on it, and it will change to green "Active".

   PLEASE NOTE: To cancel an additional vehicle, change the status from "Active" to "Cancel" next to the additional vehicle you want to cancel. If you no longer have one of your additional vehicles and require it to be removed, please email your request to contact@hang5carwash.com.au

5. Enter the Licence Plate Number
   • Type in the licence plate number of the vehicle you want to add to your membership.
6. Save Your Changes
   • Click the "Save" button to confirm your update.
   
7. Prorated Charges
   • You will only be charged the prorated amount for the remaining days left until your next billing cycle. After that, the full $25 monthly fee will apply for the additional vehicle.

Have you Sold your Vehicle?

If you have sold your vehicle and you want to change the licence plate to your new vehicle, please visit our website here and click on "Contact Us" to submit a change of licence plate request or directly email contact@hang5carwash.com.au.

IMPORTANT NOTICE: You must email your licence plate request first and receive a confirmation of the licence plate change by email before you visit the carwash to wash your new vehicle.

Change Account Name

• Edit your account name

• • If your credit card payment has declined for insufficient funds, our system will automatically retry charging your credit card the following day, until successful, up to a maximum of 20 days before the membership automatically cancels. If you have cancelled your credit card, please log in and update your credit card and failed payment.
  • You can renew your membership directly at the pay station when you visit the car wash. If the screen message displays "Oops, something went wrong with your credit card", select "Yes, Please" to process the payment and update your card details.
  • If an error prompt message displays, "Error Payment Failed or Cancelled", you will need to see the attendant onsite to manual update your payment and credit card information at our internal POS with the attendant.
  • You can also update your payment information anytime through your "Manage Membership" portal online after you have registered access to manage.

Upgrade/Downgrade Your Plan

• You can upgrade or downgrade your Monthly Plan at any time. After selecting your new package, any price difference will be prorated charged or account credited until the next renewal cycle.

IMPORTANT NOTICE: If you want to change from a Monthly Plan to an Annual Plan, you will not have the option to change back until the Annual Plan has been cancelled and expired. Then you will be able to log back into your Manage Membership portal click on "Store" and purchase a new Monthly Plan.

Suspend Plan

• Going on holidays and want to pause your monthly payments? Simply click "Suspend Plan" and select a future date you’d like your monthly renewal payments to restart.

Cancel Plan

• You may cancel your Monthly Plan or Annual Plan at any time through your "Manage Membership" portal after you have registered access online. Log in, then on the main screen, click on "Cancel Plan".
• Upon successful cancellation, your membership will remain active, allowing unlimited washes and vacuums, until the end of your current billing cycle.
• To avoid automatic renewal, cancellation requests must be submitted at least three days before your renewal date. If your membership is already in the renewal process, we are unable to cancel the membership until the renewal is successfully processed.
• Our system will continue attempting to renew your membership daily, as outlined in our Terms of Agreement.

IMPORTANT NOTICE: As per our Unlimited Club Terms of Agreement, we do not offer refunds for partial or unused periods.

View Receipts

• Click on the tab "My Account", located in the top right corner of the screen
  • Profile: Update Your Billing Information
  • Transactions: View wash history and billing receipts