160 Old Pacific Hwy, Oxenford QLD 4210Mon - Sun: 7 AM - 6 PMcontact@hang5carwash.com.au

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Carwash Conditions of Entry

By purchasing or redeeming wash at Hang 5 Carwash, you acknowledge and agree to the following Conditions of Entry:

Our wash process is designed to be safe and effective; however, Hang 5 Carwash is not responsible for any loss, damage, or issues arising from:

  • Vehicles outside factory warranty.
  • Vehicle parts and accessories such as antennas, mirrors, wipers, glass, sun visors, roof racks, spoilers, plastic trims, moldings, decorative badges, and license plates or covers.
  • Glass, plastics, and fragile components including windscreens, headlights, tail lights, and aftermarket tinting.
  • Aftermarket modifications such as wraps, graphics, body kits, valve stems, non-factory parts, or accessories not securely installed.
  • Pre-existing or underlying damage, including rust, weakened paint, dents, scratches, or adhesive failure.
  • Unsecured, taped, or poorly installed items (including bumper protectors, magnetic signs, or car covers).
  • Items dislodged by dryers/blowers, including moldings, emblems, wheel trims, or accessories.
  • Open tray beds or vehicles carrying debris. Tray beds must be clean, empty, and free from loose material and ropes or straps.
  • Mechanical failure of your vehicle (including battery, electronics, ignition, or aftermarket systems) that occurs during or after the wash.

Failure to Follow Instructions
Hang 5 Carwash is not responsible for any damage or incidents caused by failing to follow posted instructions, safety signage, or staff directions. This includes, but is not limited to:

  • Not fully closing windows, sunroofs, or convertible tops.
  • Not keeping the vehicle in neutral, with all brakes off (including handbrakes and electronic parking brakes), and hands off the steering wheel while inside the tunnel.
  • Not exiting the tunnel immediately once the wash is complete or upon instruction signage, causing obstruction or collision with vehicles in front or behind.
  • Not retracting or removing antennas or not folding in mirrors when required.
  • Failing to follow entry alignment guides or causing a collision with another vehicle or wash equipment.
  • Ignoring safety signage, pay station prompts, or instructions given by staff.
  • Not remaining attentive inside your vehicle, including using a mobile device during the wash process, which may cause distraction or accidents.

Vehicle Size Restrictions

  • Vehicles lower than 120mm ground clearance cannot be washed.
  • Vehicles higher than 2100mm in overall height cannot be washed.

Customer Responsibility

  • Ensure all windows, sunroofs, and convertible tops are fully closed.
  • Retract or remove antennas before entry.
  • Fold in mirrors for added protection.
  • Confirm your vehicle is mechanically sound and free from loose parts or debris.
  • Disclose unusual modifications, accessories, or vehicle conditions to staff before entry.

Waiver of Liability

  • To the fullest extent permitted by Australian Consumer Law, Hang 5 Carwash shall not be liable for any direct, indirect, incidental, or consequential damage arising from use of our facilities.
  • By entering, you waive any right to pursue litigation against Hang 5 Carwash. Any dispute must first be resolved through mediation or arbitration in Queensland, Australia.

Acceptance of Terms
By purchasing a wash (single or membership), entering the wash tunnel, or using our facilities, you accept and agree to these Conditions of Entry in full.

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No Alloy Tray Utes/Ladder Racks

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No Snorkels

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No Roof Baskets

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No Bike Racks

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No Muddy Vehicles

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No Sand Covered Vehicles

Hang 5 Carwash Cannot Wash Antennas Image

No CB Antennas

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No Side Awnings

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